GENERAL FAQ
We do our best to answer the most common questions, but if you still need help, feel free to contact us.
Maple & Cedar are our beloved cat and dog duo, and the reason behind everything we do. We believe that every pet deserves to live their best life, so we set out to make specialty supplements formulated to give them just that. Not all issues can be addressed with a good diet and a healthy lifestyle alone, and that’s where we come in. Read the full story behind our mission here.
Our products are made in Canada with only the best natural ingredients.
We do not recommend our products for dogs or cats under 12 months of age. Young pets metabolize their food much differently than adult pets, and because of this we recommend waiting until your furry friend is at least 1 year old before starting with supplements.
We recommend speaking to your veterinarian before starting our supplements if your pet is taking any other medication.
Great news, they’ll love taking these. Our therapeutic treats offer all the benefits of a supplement, conveniently disguised as a delectable morsel your pet will enjoy.
SUPPORT FAQ
Remember to check your account for your order status & history. For any problems you encounter that aren't answered below, feel free to contact us.
Shipping will be calculated at the final checkout page. Free shipping is offered on orders over $30.
Maple & Cedar ships within Canada to all provinces and territories. International and US shipping is not available at this time.
You can check the status of your order in your account.
Orders typically take 1-3 business days for processing prior to shipping. You will receive a shipping confirmation email with a tracking number once the order has been processed and shipped.
Please note: The delivery date is an estimate and may vary depending on your location.
Orders cannot be changed, modified or cancelled once the order has been placed.
In the event that you are not completely satisfied with a product that you purchased from our website; the product can be returned for a refund/exchange within 30 days of delivery with proof of purchase. Please refer to our refund policy for full details and information regarding exchanges.
Please note: All returns, or exchanges must be in the same condition as received.